Mark's 20-Unit Steep Incline Conveyor Order from Canada:
He Said It Took Two Years of Getting Burned to Find Someone Who Truly Knows the Business
In my 20 years in the conveyor and weighing & packaging line business, I've seen too many customers get burned by going cheap. In March 2026, we closed a deal with a Canadian customer, Mark, a packaging equipment distributor in Vancouver with nearly 30 years of experience. He used to sell locally-made steep incline conveyors, but the past two years had been a nightmare—he was drowning in complaint calls every day.
Three Years of Getting Burned by Previous Suppliers:
Drowning in Complaint Calls
Mark vented to me, saying the problems boiled down to three things. First, they were filthy. The frames were folded inward, creating dead corners everywhere. Material would fall in and couldn't be cleaned out, eventually molding and stinking. Canada's food inspection is incredibly strict. One of his customers got fined CAD 50,000 and shut down for a week because of this, and nearly sued him. Second, they weren't durable. The steel plates were as thin as paper, the frame would deform within a year, and the belt cleats would constantly fall off. Labor in Canada is insanely expensive; a single repair cost at least CAD 1,000, and his customers complained endlessly. Third, they were too rigid. Only a few standard sizes were available. When connecting to different brands of weighing machines, they had to be cut and modified on-site, and after modifications they still didn't work well, dragging out project timelines.
Mark said he switched suppliers twice and nothing got fixed. He was going crazy. Finally, he found us on an international platform and, thinking "might as well try anything when all else fails," he flew over to visit.
After a Day in Our Workshop,
He Said Out of Over a Dozen Factories, Only We Truly Knew Our Craft
He spent a whole day in our workshop, caliper and flashlight in hand, inspecting our conveyor inside and out. In the end, he said after visiting over a dozen factories, we were the only ones who really knew our stuff.
What won him over were three things—all small stuff that others weren't willing to do:
First was that outward-opening frame. The design is dead simple: just fold the edges outward so the entire internal channel is smooth and flat, with no crevices for material to hide. I grabbed a handful of rice, threw it in, and blasted it with a pressure washer for 10 seconds—not a single grain remained. Mark's eyes went wide. He said, "You have no idea how valuable this is. This one design can save my customers hundreds of thousands in fines and downtime."
Second, we use solid materials. Many manufacturers skimp on the stainless steel thickness in places you can't see. We don't. Just by lifting our machine, you can tell the difference. The belt is food-grade, the cleats and sidewalls are integrated—not glued—so they're very durable. We can also customize the chain plate material to your needs.
Third, we can customize everything. As a distributor, the biggest headache is stocking different models to match various weighing machine brands. We're super flexible—inlet and outlet height, angle, dimensions, you name it, we'll do it. Voltage? We can do Canada's 110V/60Hz. Mark said before, he had to stock 5 types of conveyors; now just ours covers everything. Inventory pressure gone, just like that.
Outward-opening frame design
Smooth inner trough without dead corners; no residual leftover after high-pressure washing, avoids product contamination & factory downtime/penalties.
Solid high-quality raw material
Thick full stainless steel construction; food-grade belt, integrally molded side cleats (no glue bonding); customizable chain plate material for durability.
Full flexible customization
Adjustable inlet/outlet height, angle, size & working voltage (supports 110V/60Hz for Canada); one conveyor fits multiple checkweigher brands, cuts distributor inventory costs sharply.
From a 5-Unit Trial Order to 20,
Then Customers Came Knocking
That very afternoon after the visit, he changed his initial 5-unit trial order for steep incline conveyors straight to 20. He said, "I trust your attitude toward making products."
The shipment went out at the end of April. In May, Mark emailed us that two end customers had already come to him specifically for this conveyor and ended up buying entire packaging lines. All of them loved it: cleaning used to take 40 minutes, now it's done in 10. Mark is now exclusively promoting our conveyor and says orders will at least double this year. He told us, sure, your price is 15% higher than local options, but when you factor in repair costs and downtime, the real cost is only half. That's what true value looks like.
Closing
Honestly, in our line of work, there's no rocket science. It boils down to this: when others cut corners, we don't. When others think customization is too much trouble, we say yes. When others overlook details, we think ahead for our customers. Just simple stuff, done consistently. That's how you earn trust and loyalty.
If you also need a customized food-grade steep incline conveyor, conveyor line, or a complete weighing and packaging solution, feel free to contact LEESOLU for a free quote and tailored design. We export globally and can customize equipment to meet different country voltages, standards, and material characteristics.
